Privacy Policy

Trinktz Pty Ltd (“Trinktz”, “we”, “us”) operates trinktz.com and the Trinktz app. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and your rights in relation to it. By using our website or placing an order, you agree to this policy.

1. Who We Are

Trinktz Pty Ltd is the data controller for personal data collected through trinktz.com. We are based in Australia and subject to the Australian Privacy Act 1988. Where you are located in the EEA or United Kingdom, we are subject to the GDPR and UK GDPR respectively as a data controller.

Contact: support@trinktz.com | trinktz.com/contact-us/

2. What Data We Collect

Data you provide directly

• Name, email address, billing and delivery address, phone number (when placing an order or creating an account)
• Payment information (processed by our payment providers — we do not store card details on our servers)
• Account login credentials
• Communications you send us (support emails, contact form submissions)
• Marketing preferences (newsletter opt-in at checkout or via our signup form)

Data collected automatically

• IP address, browser type, device type, operating system
• Pages visited, referring URL, time spent on pages
• Cookie identifiers (see Section 8)

Data from third parties

• Payment and fraud data from our payment processors (WooPayments, PayPal, Afterpay)
• Location data inferred from IP address (used to display the correct currency and calculate tax)

3. How We Use Your Data

• To process and fulfil your orders, including digital product delivery
• To manage your account and store wallet credit
• To send transactional emails (order confirmation, shipping updates, campaign notifications)
• To send marketing emails where you have opted in (you can unsubscribe at any time)
• To detect and prevent fraud
• To comply with legal obligations (tax, accounting, consumer law)
• To improve our website and services (analytics)

4. Legal Basis for Processing (EEA and UK Users)

• Contract performance: processing necessary to fulfil your order
• Legitimate interests: fraud prevention, site security, analytics
• Consent: marketing emails (you may withdraw consent at any time)
• Legal obligation: tax records, consumer law compliance

5. Who We Share Your Data With

We do not sell your personal data. We share it only as necessary to operate our service:

• Payment processors (Stripe, PayPal, Afterpay, etc.) to process transactions
• Shipping carriers (Aramex, StarTrack, Australia Post, UPS, FedEx, etc.) to fulfil deliveries
• Email service provider (Brevo) to send transactional and marketing emails
• Analytics providers (Google Analytics) for site performance data
• Cloud hosting providers who store our site data in Australia
• Legal authorities where required by law

6. International Data Transfers

Our payment processors and email service provider may process your data outside Australia. Where data is transferred to countries without equivalent privacy protections, we rely on standard contractual clauses or equivalent safeguards under applicable law.

7. How Long We Keep Your Data

• Order records: 7 years (Australian tax law)
• Account data: for the life of your account plus 2 years after closure
• Marketing consent records: until you withdraw consent
• Support correspondence: 3 years

We will delete or anonymise data when it is no longer needed for the purpose collected.

8. Cookies

We use cookies to make our website work, to remember your preferences (including currency selection), and to collect analytics data. Strictly necessary cookies cannot be disabled. Analytics and preference cookies can be managed via your browser settings.

Third-party cookies may be set by our payment providers and analytics tools.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: request a copy of the personal data we hold about you
• Correction: ask us to correct inaccurate data
• Deletion: ask us to delete your data (subject to legal retention requirements)
• Restriction: ask us to restrict processing of your data
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests or for direct marketing
• Withdraw consent: opt out of marketing emails at any time via the unsubscribe link

To exercise any of these rights, email support@trinktz.com. We will respond within 30 days. EEA and UK users may lodge a complaint with their local supervisory authority.

10. Security

We use industry-standard security measures including HTTPS encryption, PCI-compliant payment processing, and access controls. No method of internet transmission is 100% secure. If you believe your account has been compromised, contact us immediately.

11. Children

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

12. Changes to This Policy

We may update this policy from time to time. Material changes will be notified by email or prominent notice on our website. The current version is always at trinktz.com/privacy-policy.

13. Contact

Privacy enquiries: support@trinktz.com | trinktz.com/contact-us/

Trinktz Pty Ltd, Australia